Inside Sales Representative - Public Sector

2 weeks ago
Requisition ID
2017-1791
Position Type
Regular Full-Time
US-CA-El Segundo

About PCM

PCMG, a wholly-owned subsidiary of PCM, Inc, is a value-added direct market reseller of IT products and services to public sector and healthcare customers nationwide. Through a range of contract vehicles and a dedicated staff of certified professionals, we offer best value solutions from hundreds of name-brand manufacturers. For twenty years, we have been a recognized leader in the public sector IT marketplace providing hardware, software, networking equipment, storage, peripherals and supplies. Our core technical competencies include system architecture, design, and management, from individual notebooks and desktops to the data center and everything in between. As an ISO 9001:2008 registered company, we have built our reputation on quality processes supported by certifications and accreditations at the highest levels with industry partners such as Apple, Cisco, HP, IBM, Microsoft and Oracle.

Overview

PCMG is expanding and Adding to our sales support team in El Segundo, CA.  We are searching for an Inside Sales Rep to support our Public Sector Field Sales team.  Our Inside Sales Representatives provide front end and back end support to Account Managers and clients in the Public Sector space.  This position is responsible for Hardware & Software life cycle sales support including client follow up to ensure their needs are continually met.

Responsibilities

  • Provides information concerning vendor and product information; assists customer in comparing product features
  • Evaluates and decides price quotes based on sales margin criteria
  • Assists Account Managers in preparing bids, by understanding manufacturer programs such as special bids, education and government pricing and specials builds.
  • Sets up and maintains pricing profiles in internal databases and programs;
  • Visits customer accounts with Account Manager as needed
  • Participates in manufacturer or distributor expositions and new product shows
  • Ensures customer satisfaction standards are achieved and maintained
  • Proactive involvement with company departments to resolve order or invoice discrepancies
  • Uses daily status reports to monitor and inform customers as to the status of orders and changes in delivery dates
  • Enters order, searches for product availability, and processes orders using the internal systems
  • Updates/alters orders
  • Monitors customer payments and credits using internal purchasing, accounts payable, and accounts receivable functions
  • Determines and documents decisions concerning customer credit and re-bill situations
  • Generates profit margins through cross sell and up sell activity
  • Maintain confidentiality of trade secrets, proprietary information, etc.
  • Other duties as assigned

Qualifications

  • Attention to detail
  • Good written and verbal communication skills
  • MS Office, Excel and Sharepoint experience required
  • Order entry, including returns
  • Open order report management
  • Ability to interact with other operational departments
  • Customer service experience 
  • Complex product research, sourcing and quoting
  • Comprehension of ordering workflow
  • Direct client interaction and support
  • Maintain special pricing agreements
  • Negotiate special pricing and bids
  • Manage customer profiles in our internal systems
  • Public Sector Sales/Support with a Value Added Reseller 

Why work for PCM?

PCM-G is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

PCM-G: The right technology, delivered!
 

 

PCM-G Offers:

  • Competitive base salary + commission
  • Career advancement opportunities
  • Medical, dental, and vision benefits
  • Company paid vacation and sick time
  • 401K matching program participation

PCM-G is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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