Telecom Engineer - Avaya

3 weeks ago
Requisition ID
Position Type
Regular Full-Time

About PCM

PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


PCM is an exciting and rewarding place to work.


PCM is seeking an Avaya Telecom Engineer who will be responsible for the installation and maintenance of the Avaya voice telecommunications system infrastructure and associated peripherals. Familiarity with Avaya systems and platforms is a MUST!


The Avaya Telecom Engineer should be able to demonstrate technical expertise, articulate documentation, a record of successful projects and satisfied clients, an ability to understand and articulate customer needs.


The ideal candidate will be hungry to learn and grow within an organization!


The position is based in Newark, but will require some travel to the Midtown Location. Mileage is reimbursed at the established corporate rates.


    • Install, move, and modify Avaya telecommunications and related equipment according to job order specifications, standards, and procedures.
    • Update pertinent local phone directory databases as IMACs occur.
    • Update cabling databases, wiring diagrams as needed.
    • Diagnose equipment malfunctions.
    • Maintain and repair telecommunications systems and equipment according to manufacturer recommendations and specifications.
    • Implement approved system/device changes in accordance with applicable procedures.
    • Test and evaluate Avaya systems/devices to eliminate problems and make improvements.
    • Assist other groups in troubleshooting problems that require technical analysis or performance review.
    • Create and publish and maintain up to date and accurate telecom documentation and diagrams. May act as project manager on assigned projects.
    • Establish time and cost estimates. Maintains accurate records of hours worked and any equipment or materials used.
    • Report and monitor service order changes.
    • Perform on-site inventories. Verify resulting inventory records and report to management as required.
    • Oversee on-site work in areas of system design, inventory and end-user training.
    • Perform additional functions incidental to technician activities.



  • Associate or Bachelor’s Degree in computer/information sciences, mathematics, business/MIS or related field preferred, or equivalent relative experienceMinimum of three years relevant telecommunications experience
  • Experience in large enterprise telecom environments
  • Can screen complex, technical or specialized literature for referral
  • Writes simple internal memoranda, fills out complex forms
  • Experience within or across telecom vendor technologies with a deep knowledge in Avaya Technologies.
  • Must have demonstrated technical leadership, a record of successful projects and satisfied clients
  • Ability to take on-call duties and local travel to other facilities in the NY/NJ region
  • Experience with one or more telecom system platforms (Avaya)
  • Experience and general knowledge of networks / TCP/IP
  • Experience and understanding of general telecom system architecture

Why work for PCM?



PCM Offers:

  • We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.


    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   


    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 




We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


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