Help Desk Support Analyst

3 weeks ago(11/28/2017 10:55 AM)
Requisition ID
2017-1914
Position Type
Regular Full-Time
US-OH-Westerville

About Us

Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 

 

 

Overview

PCM has openings for service oriented Help Desk Analysts who thrive on utilizing their problem solving abilities to help our clients navigate their technology.

Responsibilities

  • Supports Tier 1 and 2 service requests and incidents.
  • Provides Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
  • Serves as the single point of contact to end users for information technology-related issues, problems and requests
  • Assists the Help Desk Manager with reporting, analysis, or training and testing tasks.
  • Contributes current technical information and best practices to the knowledge base.

Qualifications

Minimum of two years of experience in a Help Desk environment supporting computer software and hardware.

  • Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7   
  • Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.                                          
  • Excellent customer service skills and strong telephone skills                                                             
  • Strong written and verbal skills as well as problem solving skills
  • Must be able to work independently and as part of a team

Why work for Us?

 

We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

 

PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

 

PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

PCM: The right technology, delivered! 

 

 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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