ServiceNow Application Administrator

2 weeks ago
Requisition ID
2017-2087
Position Type
Regular Full-Time
US-GA-Alpharetta

About PCM

PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. PCM is an exciting and rewarding place to work.

Overview

ITSM ServiceNow Consultant / Administrator needed immediately! 

(Candidates based in Atlanta/Alpharetta area only!!)

This role will be responsible for Professional Services delivery with occasional consultation services required.  This person will have client facing responsibilities so he/she should be comfortable representing PCM Services with strong communication skills and an understanding of business development strategies is helpful. 

 

Responsibilities

Our consultant will have a strong understanding of the ITIL process. You will be able go to the customer and find the need and develop the software to fit those needs for a Service Management ticketing system, preferably with ServiceNow experience.

Qualifications

We are looking for someone with strong, current, hands-on experience in the following areas:

  • 5+ years of experience in IT (Developer/System Administrator of a service management application with Service-Now ITSM)
  • Configuring, administering and scripting the ServiceNow ITSM tool.
  • Working closely with our customers to provide solutions and develop the software to fit those needs. 
  • Configuration/customization of the ServiceNow system, including creating workflows. 
  • Building service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
  • Solid Development/Administrator background

PREFERRED EXPERIENCE:

  • Familiarity with Service Now Tool or similar (ITSM, Peregrine, Remedy, etc)
  • Technical integration experience with SOAP or REST standards are preferred.
  • Implementations of ServiceNow Workflow Design

EDUCATION:

Bachelor Degree or equivalent experience

PREFERRED CERTIFICATIONS

  • ServiceNow Certified Systems Administrator
  • ServiceNow Certified Implementation Specialist
  • ITIL V3

Why work for PCM?

We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.  

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran 

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