Desktop Support

3 weeks ago
Requisition ID
2017-2088
Position Type
Temporary Full-Time
US-NY-Ozone Park

About PCM

PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 

 

Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 

 

PCM is an exciting and rewarding place to work.

Overview

The Desktop Support Technician is IT’s primary customer support interface with end-users.  The  Desktop Support Technician provides PC, basic network, server and telephone support to end-users at regional office and job site locations in person and by manning the help desk hotline. This position will work closely with the Field Service management to support a wide-variety of hardware and software platforms, including: desktops, laptops, mobile devices (Blackberries, iPhones, Droids, iPads) servers, printers, peripherals, Windows 10, Windows 7, basic Active Directory, Bluebeam and MS Office. Deployed technologies include thin client computing with Remote Desktop Services and Citrix Xen Desktop.  The Desktop Support Technician  may also be called on to support task/projects outside of their respective local area, for instance temporary support at another business unit and new job site office setup.  The ideal candidate will possess excellent communication, problem solving and customer service skills.

Responsibilities

  • Respond to end-user help tickets, calls and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
  • Install network equipment, desktops and phone systems at remote job sites and permanent offices.
  • Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.
  • Manage availability, performance and scalability of client facing applications connected to the data center.
  • Perform after hours server updates and maintenance
  • Document and escalate incidents to Infrastructure group when necessary.
  • Order and provision new IT equipment and desktop software.
  • Inventory new equipment and software and perform periodic audits of deployed assets.
  • Coordinate installation or removal of IT related equipment.
  • Prepare and publish self-help documentation for common “how to” problems.
  • Remotely install or remove end-user software.

Qualifications

  • Strong working knowledge of Windows operating systems, including Windows 7 and Windows XP.
  • Basic knowledge of Active Directory – ability to create/modify/disable accounts. Familiarity with drive mappings/desktop authority application is recommended.
  • Ability to install, upgrade and troubleshoot computers, monitors, printers, and scanners.
  • Ability to troubleshoot basic network connection issues – both wired and wireless.
  • Understand and troubleshoot standard Microsoft software applications.
  • Ability to troubleshoot and clean virus or spyware infected systems.
  • Excellent documentation and organizational skills.
  • Strong troubleshooting and problem solving skills.
  • Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team oriented environment.
  • Must be self-motivated and have ability to work independently.
  • Desire to learn new technologies.
  • 1-3 years of experience supporting end users locally/regionally in conjunction with remote access tools
  • MS Office
  • Microsoft Outlook/Exchange
  • Microsoft Office: Excel, Word, PowerPoint
  • Terminal Services – Thin Client
  • Sophos Virus protection
  • Basic understanding of TCPIP and relevance of connectivity.
  • Windows Remote Desktop services.
  • Citrix and or XenApp knowledge a plus

Education

  • Microsoft Certified Professional and A+ certification preferred.

High School Diploma or equivalent required.  Associate’s degree and/ or work towards a Bachelor’s degree in Information Technology or related field is highly desired. Bachelor’s degree is preferred

Why work for PCM?

 

 

PCM Offers:

  • We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

     

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

     

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

 

 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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