IT Operations Technician

3 weeks ago
Requisition ID
Position Type
Temporary Full-Time

About PCM

PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


PCM is an exciting and rewarding place to work.


The Operations Technician handles operational monitoring of servers, applications, network equipment, and supporting facilities such as power, air conditioning, and server room access.  The monitoring is achieved through notifications from tools such as NetBotz, CommVault, Heroix Longitude, Syslog, DeviceExpert, and other tools that provide notifications.  When alerts occur, a Systems Operations Team member will collect information about the issue, troubleshoot and resolve it if possible, and escalate it to the appropriate group for further investigation and resolution if they cannot.  The team will assist with specific monitoring in support of problem analysis in the case of intermittent problems. 


The Operations Technician has responsibility for ensuring all backups for all offices are completed successfully. This team will monitor system performance and generate periodic performance and utilization reports for review by management.  In addition, the team is responsible for ensuring that the anti-virus software is up to date for the server and for all computers.


The Operations Technician will interface with Systems Engineering, management, and vendors in performing these responsibilities as needed.


  • Server, applications, network equipment, and supporting infrastructure monitoring and support
  • Data gathering and first level analysis of alerts indicating problems in the network infrastructure
  • Assistance to Systems Engineering for problem monitoring
  • Data backup/restore management
  • Performance and utilization reporting (and server room) facilities management



  • High School diploma
  • College degree preferred


Required Experience         

  • Data backup/restore software
  • Network monitoring tools
  • Standard Microsoft Windows performance and fault management tools
  • Server room Air Conditioning, Fire Suppression System, and UPS monitoring

Preferred Experience        

  • CommVault
  • Heroix Longitude
  • McAfee ePolicy Orchestrator
  • Syslog
  • Powershell scripting

Why work for PCM?



PCM Offers:

  • We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.


    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   


    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 




We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


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