Desktop Support Technician

3 weeks ago
Requisition ID
2017-2094
Position Type
Regular Full-Time
US-VA-Richmond

About PCM

PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 

 

Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 

 

PCM is an exciting and rewarding place to work.

Overview

In this role, you will provide client support in both face to face and remote settings for Windows, Mac, and Mobile configurations.

Responsibilities

Provides support for a fast growing group of team members in multiple divisions. Excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.  

 

Qualifications

  • High School Diploma, GED, equivalent certification, or military experience
  • A least 1 years experience with OS X/macOS – El Capitan and later, especially including system image deployment, maintenance, software and system testing and encryption and security tools (McAfee and FileVault)
  • At least 1 year of experience with Windows - 7 or later, including image deployment, software and system testing and encryption and security tools (McAfee)
  • At least 1 year support and administration including remote administration, end user support and interaction with other support groups including executive support
  • At least 1 year experience with productivity tools running on Mac’s/PCs including MS Office, Lync
  • At least 1 year Mac/PC experience in a medium to large environment
  • At least 1 year experience with platform management and integration preferably JAMF Casper Suite, SCCM or equivalent
  • At least 1 year experience with ticketing and traffic reporting tools (Zendesk, HPSM, or equivalent)

Why work for PCM?

 

 

PCM Offers:

  • We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

     

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

     

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

 

 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.