Communications and Video Technician

3 weeks ago
Requisition ID
Position Type
Regular Full-Time

About PCM

PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


PCM is an exciting and rewarding place to work.


The Senior Associate support technician role supports Video Conference and Unified Communication day to day root cause analysis and resolution.  This role requires understanding of standard IT functionalities as well as the ability to execute technical resolution



Roles and Responsibilities:

  • Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications
  • Facilitate training to broaden user knowledge in using Video Conference rooms and Unified Communication tools such as Skype for Business
  • Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints.  Endpoints include Polycom, Crestron equipment and deskside PC
  • Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
  • Ability to identify root cause incidents and capture key details to expedite resolution with vendors and status the team in a timely manner
  • Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility
  • Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution

Experience with Skype for Business, Crestron RL2, Crestron Fusion, Polycom Group Series, Polycom Sound Structures, Crestron Touch Panel, Desktop Support and Windows and MAC Operating System administration


  • Basic Qualifications:
    • Associates Degree or military experience
    • 2 years of experience in Application Technical Support
    • 2 years of experience in Network Support
    • 2 years of experience in Field Computer Technician
    • 2 years of experience in A/V support


    Preferred Qualifications:
    • Bachelor’s Degree in Computer Science
    • 3 Years of experience in Network Support
    • 5 years of experience in Field Computer Technician
    • 2 years of experience in Unified Communications Support

Why work for PCM?

PCM Offers:

  • We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.


    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   


    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


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