Project Administrator

Posted Date 1 month ago(2/7/2018 10:24 AM)
Requisition ID
Position Type
Regular Full-Time
Job Locations

About Us

PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


PCM is an exciting and rewarding place to work.


Our company is looking for a reliable and customer service oriented individual to support customers with onsite technical resources. The Dispatch Coordinator will be responsible for using multiple platforms and ticketing systems to source proper technical resources according to the customer  contracts.  The successful candidate for this position needs to adjust to last minute changes and work with the team to successfully support each customer.  


Support inbound and outbound calls in phone queue

Support project schedules

Manage service tickets from start to close

Invoicing completed tickets

Expense processing

Create word documents

Email work orders and instructions

Coordinate activities with multiple departments, vendors and customers





Must be able to work a flexible schedule that includes evenings

Strong knowledge of MS office (Word, Excel)

Ability to work in a team environment in high pressure situations

Strong written and oral communications skills are essential

Proven record of strong customer service skills

Experience with working in ticketing systems

Experience with expense creation and billing

Proven record of reliability 

Why work for Us?

PCM Offers:

We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.


PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   


PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

PCM: The right technology, delivered! 


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.


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