• Customer Service Representative

    Posted Date 2 months ago(4/24/2018 6:03 PM)
    Requisition ID
    2018-2352
    Position Type
    Regular Full-Time
    Job Locations
    US-CA-El Segundo
  • About Us

    PCM-G has been serving the technology needs of public sector customers worldwide for nearly 30 years.  Through a range of contract vehicles and a dedicated support team, we ensure your project is a success, on time and under budget. Our innovative IT solutions offerings for the Public Sector include Cybersecurity, Cyber Supply Chain Risk Management (C-SCRM), Secure Mobile Computing, Data & Predictive Analytics, High-Density Wi-Fi, Cloud Computing, Change Management, Healthcare, and the Digital Classroom. PCM-G also offers managed and professional services, IT and infrastructure consulting, and system architecture design and management solutions.

     

    PCM-G actively recruits military veterans to join the company. PCM-G headquarters are located in Herndon, Virginia, just outside of Washington, D.C.

    Overview

    PCM is adding to our customer support team.  We are currently searching for a Customer Service Representative that will be responsible for Pre & Post-Sales support to our Senior Account Executives. 

    Responsibilities

     In this role, responsibilities include:

     

    • Processing of orders, escalating opportunities
    • Submitting SRC’s
    • Post-Sales support for customers: Handle returns, track orders, invoices, etc.
    • Assist AE’s in finding part numbers, ETA’s, stock etc.
    • Running reports for the AE’s and customers
    • Monitoring open orders
    • Assisting with customer management
    • Manage operational aspects of customer relationships, including back up of AE/ISR
    • Communicate and cooperate with credit to update credit issues

    Qualifications

    • Ability to execute, focused on results, strong teamwork skills, self-motivated and pro-active
    • Strong work-ethic and self-discipline
    • Ability to multi-task, be organized, and follow up
    • Strong communication skills, must be able to communicate will all levels of the organization
    • Excellent organizational skills

    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

     

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

     

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.

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