• Desktop Support Analyst

    Posted Date 1 week ago(1 week ago)
    Requisition ID
    Position Type
    Regular Full-Time
    Job Locations
    US-OH-Grandview Heights
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


    PCM is an exciting and rewarding place to work.


    As a Site Survey Technician you will be responsible for supporting a major refresh project. Primarily working with Windows 7 and Windows 10 to initiate data backup, cataloging and documenting perfectly the software currently installed as well as to be installed in new machines. Site Survey Techs need to be able to work independently with a data analytical mindset and attention to detail. 


    This position will be working at Grandview Yard, walking distance to nightlife, sporting events, entertainment, and plenty of food options. 


    2 Weeks PTO, Benefits, Paid Holidays, 401k options


    • Completion of site surveys. 
    • Contact users utilizing both remote tools and phone interactions. 
    • Evaluate current PC software packages, facilitate data migration and catalog software for re-installation. 
    • Responsible for ticket management with very specific data entry requirements, scheduling of refresh activity and data migration. 
    • Initiating and resolving tickets in ServiceNow
    • Data Backup, cataloging and documenting


    • Windows 7 and Windows 10 knowledge
    • Strong attention to detail
    • Excellent customer service skills
    • Strong written and verbal skills
    • Experiencing working in ticketing systems, ServiceNow preferred 
    • Technically proficient with a background in PC support
    • Experience with phone/remote support
    • Strongly prefer candidates with PC Troubleshooting, deployment and/or refresh experience


    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.


    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   


    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 


    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.




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