• Customer Service Representative

    Posted Date 2 months ago(4/27/2018 4:01 PM)
    Requisition ID
    2018-2578
    Position Type
    Regular Full-Time
    Job Locations
    US-VA-Herndon
  • About Us

    PCM-G has been serving the technology needs of public sector customers worldwide for nearly 30 years.  Through a range of contract vehicles and a dedicated support team, we ensure your project is a success, on time and under budget. Our innovative IT solutions offerings for the Public Sector include Cybersecurity, Cyber Supply Chain Risk Management (C-SCRM), Secure Mobile Computing, Data & Predictive Analytics, High-Density Wi-Fi, Cloud Computing, Change Management, Healthcare, and the Digital Classroom. PCM-G also offers managed and professional services, IT and infrastructure consulting, and system architecture design and management solutions.

     

    PCM-G actively recruits military veterans to join the company. PCM-G headquarters are located in Herndon, Virginia, just outside of Washington, D.C.

    Overview

    PCM is adding to our customer support team.  We are currently searching for a Customer Service Representative that will be responsible for Pre & Post-Sales support to our Senior Account Executives.  

    Responsibilities

    In this role, responsibilities include:

    • Post-Sales support for customers: coordinate returns, track orders, invoices, etc.
    • Monitoring open orders
    • Coordinating and approving modifications to orders
    • Back up for Order Entry

    Qualifications

    • Ability to execute, focused on results, strong teamwork skills, self-motivated and pro-active
    • Strong work-ethic and self-discipline
    • Ability to multi-task, be organized, and follow up
    • Strong communication skills
    • Previous customer service experience a PLUS

    Why work for Us?

    PCM-G is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.


    PCM-G: The right technology, delivered!
     

     

    PCM-G Offers:

    • Career advancement opportunities
    • Medical, dental, and vision benefits
    • Company paid vacation and sick time
    • 401K matching program participation

    PCM-G is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

     

    Please note:  PCM will make an offer of employment only to individuals who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment.  PCM will not solicit money or banking information from applicants.  Once employment has begun, new hires will receive instructions from PCM to set up their banking information from our payroll department.

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