• ServiceNow Engagement Manager

    Posted Date 2 months ago(2 months ago)
    Requisition ID
    Position Type
    Regular Full-Time
    Job Locations
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


    PCM is an exciting and rewarding place to work.





    Needed immediately with PCM in Alpharetta, GA


    Engaging new role responsible for leading the successful delivery of ITSM software solutions and services, in a client consulting environment. The ideal candidate is a true Engagement Manager with strengths in ServiceNow technology and processes. Proven track record of leading deployments of Enterprise Software Solutions in a client environment, with a passion for delivering real business value to customers. You will be responsible for managing the full systems development lifecycle from requirements gathering through coding, testing and implementation. You will work closely with clients and must demonstrate individual, functional and professional knowledge to ensure work products and deliverables are of the highest caliber.


    You will use your exceptional project management skills to execute the successful delivery of large, complex ServiceNow projects for enterprise customers, often handling multiple engagements at a time - all while keeping our customer satisfaction rating at one of the highest levels in the ServiceNow ecosystem.


    You will also contribute to the growth of our company by helping to build out collateral, improve existing methodologies, conduct internal training, and develop best practice improvements.



    • Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes

    • Manage all aspects of project delivery and solution delivery

    • Lead and manage the implementation project team

    • Prepare all client facing and internal deliverables such as project plan, issues/risk register, and weekly status reports

    • Identify opportunities to provide additional value to our clients

    • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences



    Over 5 years of engagement management experience and are fully capable of leading large, transformative engagements (1 million dollars plus projects) and have deep experience in shepherding project teams through a proven methodology to successful delivery of solutions on the ServiceNow platform.


    You have demonstrable delivery experience with project financial management and high customer satisfaction ratings.


    • Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments

    • Strong background working with Enterprise Software companies and/or Consulting companies

    • Experience with one or more of the following platforms is essential: HP Service Manager, Remedy ITSM v7.6, ServiceNow, CA ServiceDesk Manager

    • Familiarity with SaaS and/or ASP deployments and its supporting architecture

    • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

    • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

    • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

    • Proven team player and team builder

    • Strong organizational and analytical skills

    • A degree or equivalent, preferably in Information Technology or Business and a proven background in consulting and project management

    • PMP/Scrum certification preferred

    • ITIL V3 Foundations Certification preferred

    • ServiceNow System Admin certification

    • ServiceNow Implementation Specialist Certification preferred

    • Willingness to travel 50%


    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.


    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   


    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 


    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.


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