• Helpdesk Lead

    Posted Date 2 weeks ago(7/5/2018 2:41 PM)
    Requisition ID
    2018-2808
    Position Type
    Regular Full-Time
    Job Locations
    US-CA-Rosemead
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 

     

    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 

     

    PCM is an exciting and rewarding place to work.

    Overview

    PCM has openings for a service oriented Help Desk Lead who thrive on utilizing thier problem solving abilities to help our clients navigate their technology.

    Responsibilities

    Responsibilities:

    1. Monitor Helpdesk\ASA performance (tickets and calls)
    2. Assign tasks to team members
    3. Mentor\Guide team members through day to day troubleshooting
    4. Review and approve service requests
    5. Manage Office 365, Websense, ISE, Sharepoint, Track-it, Remedy, PGP and Intune
    6. Respond and address escalations and complaints
    7. Monitor ticketing system and ensure day to day workload assignments are balanced and tasked

    Qualifications

    Qualifications :

    1. Previous Helpdesk management experience
    2. Previous ticketing system experience
    3. Technical knowledge of Microsoft products (Windows, Office, Servers…etc)
    4. Basic knowledge of Networks
    5. Strong verbal and written communications skills

     

    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

     

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

     

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.

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