• Desktop Field Technician I

    Posted Date 3 weeks ago(3 weeks ago)
    Requisition ID
    2018-2868
    Position Type
    Temporary Part-Time
    Job Locations
    US-OR-Hillsboro
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 

    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 

    PCM is an exciting and rewarding place to work.

    Overview

    PCM is seeking an IT Desktop Field Technician I to work in a large financial customer enterprise environment in Portland.  This person must have excellent technical, communication and customer satisfaction skills.

    Responsibilities

    This resource will be the primary PCM technician for any dispatch needs, assigned to support customer locations based in Portland; depending on resource location, there may be additional dispatches to other Counties. Part Time Employment with estimated (30) hours per week, including mileage and drive time to remote locations as needed.

    This engagement may include, but is not limited to the following:

    • Onsite Deskside Support
    • OS / Imaging / Data Migration
    • Inventory / Asset Management
    • Ad hoc / break-fix support for desktop, laptop, printer, scanner
    • Onsite monthly visits
    • IMAC projects

    This resource will be shared amongst all PCM Service Managers throughout the company for potential engagement within the identified geographic region.

    Qualifications

    REQUIRED EXPERIENCE:

    This resource must possess the below required experience or qualifications:

    • Minimum 1 – 3 years onsite deskside support enterprise level experience
    • Break-fix, including laptop / desktop / printer / scanner experience
    • Hardware and software troubleshooting
    • Including SSD M.2 hard drive experience
    • Windows 7/10 OS knowledge and experience
    • Imaging / backup / data transfer
    • Basic AD / persona profile / joindom / migration experience
    • Microsoft Office suite and email/exchange experience
    • Follow all written/defined PCM onsite directions
    • Problem-solving skills and can think independently if there are issues previously unidentified with PCM scope
    • Focus on documentation and paperwork reporting for customer records
    • Good communication and customer services skills
    • Ability to build rapport with customers, who will want to repeatedly request this resource

    OPTIONAL EXPERIENCE:

    It would be beneficial, but not required, if this resource possesses the below experience or qualifications:

    • Financial environment experience
    • Manufacturer warranty certifications
    • Network support experience, including troubleshooting data drop or cabling issues

    Why work for Us?

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

    PCM offers a competitive base salary, 401K with a company match and medical/dental/vision benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law

     

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