• Help Desk/ Technical Project Coordinator

    Posted Date 3 weeks ago(9/26/2018 10:35 AM)
    Requisition ID
    2018-3029
    Position Type
    Regular Full-Time
    Job Locations
    US-OH-Cincinnati
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 

     

    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 

     

    PCM is an exciting and rewarding place to work.

    Overview

    We are searching for a help desk/ project coordinator to work on a team that supports Digital Signage who can multi-task, work in a fast paced environment, is proficient in Windows XP, 7 and 8.1, has 2+ years’ experience in a help desk environment, has basic networking knowledge (understand basic IP protocols, basic switching and routing) and is proficient in Microsoft suites. Understanding how to mount TV’s and Digital signage, experience dispatching and scheduling technicians as well as working on a national project/rollout, and Network+ and A+ certifications is a plus.   Work hours are Monday- Friday from 12:30- 9 pm, 11 am- 7:30 pm and 9:00 am- 5:30 pm

    Responsibilities

    • Provide technical support and job coordination for technicians installing and repairing digital advertising equipment in medical offices and hospitals.
    • Effectively communicate between the distributor, provider, technician and client staff throughout process.
    • Basic computer hardware, helpdesk and networking experience 
    • Ability to work in a fast paced environment.
      Ability to multi-task and work with interruption.
    • Ability to handle multiple responsibilities with minimal oversight
      Comfortable with dispatching/scheduling of technicians.
      Abiility to work on national projects or rollouts.

    Qualifications

    Requirements:
    •       Minimum two years’ experience in a help desk environment.
    •       Basic computer hardware and networking experience.
    •       Ability to work in a fast paced environment.
    •       Ability to multi-task and with interruption.
    •       Ability to work in a close team environment.
    •       Proficient in Microsoft suite software
    •       Proficient with Windows XP, 7, and 8.1
    •       A+ or Network+ certification  – or equivalent experience

     

    Considerations:
    •       Understanding mounting TV's and signage a plus
    •       Ability to handle multiple responsibilities with minimal oversight
    •       Experience dispatch/scheduling of technicians a plus
    •       Experience working on national project/rollout a plus

     

    P6

    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

     

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

     

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.

     

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