• Desktop Technician

    Posted Date 2 weeks ago(10/1/2018 5:29 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    Job Locations
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $2.5B+ , 4500 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


    The candidate should possess the Comptia A+ certification, have knowledge of imaging, deploying, troubleshooting, and repairing Intel based PC hardware and peripherals, troubleshooting and repairing Hewlett Packard printer and multi-function print device hardware. Candidates will be responsible for completing tickets utilizing the client's ticketing systems within established Service Level Agreements (SLA) providing accurate, detailed, and timely updates to all assigned tickets, placing part orders with various vendors, receiving and shipping of parts ordered, and other duties as assigned. This is a client facing position which requires excellent customer service skills and the ability to work well as an individual and in a team environment, following documented policies and procedures. Be a fast learner and highly reliable.


    Candidate will be responsible for imaging and deploying PC desktop and laptop hardware, thin client VDI terminals, and associated peripherals (monitors, keyboard, mice, etc.) Candidate will also be responsible for performing troubleshooting and hardware component replacement under break-fix scenarios on PC and printer hardware. Act as ta focal point for customer concerns. Follow Depot procdures/policies for their assigned area. Perform admimistrative duties as assigned for their site.


    • Comptia A+ Certified
    • Pass OEM certification within 30 days if required
    • Capable of installing Microsoft Operating systems and associated applications
    • Capable of performing data backup/restore
    • Capable of installing/configuring Hewlett Packard printers and installing on end user workstations
    • Good communication and writing skills
    • Intermediate networking sklills

    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.


    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   


    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 


    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.




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