• Level 1 Printer Technician

    Posted Date 2 months ago(10/3/2018 4:18 PM)
    Requisition ID
    2018-3095
    Position Type
    Regular Full-Time
    Job Locations
    US-IL-Chicago
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 

     

    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $2.5B+ , 4500 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 

    Overview

    The candidate must possess the Comptia A+ certification, have knowledge of troubleshooting and repairing Hewlett Packard printer and multi-function print device hardware and at least 2 years experiance repairing printers.

    Candidate may also be performing hardware troubleshooting and repair on Dell Desktop and Laptop PCs.

    Candidates will be responsible for completing tickets utilizing the client's ticketing systems within established Service Level Agreements (SLA) providing accurate, detailed, and timely updates to all assigned tickets, placing part orders with various vendors, receiving and shipping of parts ordered, and other duties as assigned.

    This is a client facing position which requires excellent customer service skills and the ability to work well as an individual and in a team environment, following documented policies and procedures. Be a fast learner and highly reliable.

    Responsibilities

    • Provide technical support on Intel based PCs, Printers, and desktop applications
    • Communicate issues back to Team Lead and/or Service Delivery Manager
    • Act as focal point for customer issues/concerns
    • Install/configure Hewlett Packard printers and multi-function devices
    • Troubleshoot/repair Hewlett Packard printers and multi-function devices
    • Follow depot process/policy
    • Able to work independently within a team based environment

    Qualifications

    • Comptia A+ certified
    • Pass OEM certification within 30 days if required
    • 2 years experience break-fix and or IMACD on Intel based products and printers
    • capable of installing Microsoft operating systems and associated applications
    • Capable of installing/configuring Hewlett Packard printers via printer console and PC to enable end user printing
    • Good communication and writing skills
    • Basic networking awareness
    • Self motivated

    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

     

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

     

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.

     

     

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.