• Data Center Operations Specialist II

    Posted Date 1 week ago(10/8/2018 9:57 PM)
    Requisition ID
    Position Type
    Contract to Permanent (Full Time)
    Job Locations
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


    Our valued direct client is seeking a Data Center Operations Specialist II to join their team.


    • Manage all Incidents, Service requests registered in Service Now to meet service level agreement. Investigate and diagnose to attempt to restore service quickly, update logs and ensure information is properly documented before closing
    • Participate in Root Cause Analysis activities, preventive action items and weekly operations meetings
    • Report on alert activities to reduce the volume of alerts without action
    • Identify automation and develop tools and automation to minimize resolution time and increase productivity
    • Create and maintain technical documentation (Run Books, processes, workflows) based on best practices and trains Tier 1 staff on relevant work flows to ensure success of the team
    • Participate in operational health reviews, service monitoring and notification discussions, service portfolio and readiness review with an eye toward increasing the stability of our product
    • Perform basic system administration duties including OS patching and upgrades, batch job monitoring, system and hardware diagnostics, and other activities to ensure optimal health and performance of all systems as required
    • Manage Priority 1 & 2 level incidents with a focus on diagnostics to identify the issue and restore services
    • During an incident, your role will be scribe focused on capturing timeline of events.
    • Participates and collaborates in post mortem reviews to identify corrective actions to improve overall product health
    • Collaborates with senior level staff during Global and Regional maintenance windows. Ensures systems remain healthy and call changes executed are part of the maintenance schedule, provides reports and ensures disposition for RFCs are complete
    • Provides excellent customer service to internal clients and communicates effectively with management, team leaders, and other team members within the department


    • BA/BS in Computer Science or Information Technology or related technical discipline is required with 3+ years similar experience in an Enterprise or Network Operations Center environment specific to working with hardware and application performance monitoring
    • Must have MCSA Windows Server, or MSCA SQL Server or MTA Server Administration or MTA Security Fundamentals or have 4 years’ relevant technical experience in Windows server administration in lieu of certification (certification is preferred). Will accept Networking, virtualization, or desktop administration certifications 
    • 5+ years’ technical experience managing operating systems (Windows, Linux)
    • Experience with virtualization (Hyper-V, VMware) in a SaaS environment 
    • 2+ years’ experience troubleshooting and maintaining a complex network infrastructure
    • 2+ years’ utilizing scripting languages such as PowerShell for remediation
    • 2+ years’ experience in one or more programing languages used for automation – Ruby, PHP, C#, ASP.NET MVC/WebApi
    • 2+ years’ experience monitoring application and infrastructure performance with tools such as New Relic, PRTG and Splunk
    • Creative problem-solving skills with strong quantitative, analytical, and conceptual thinking skills
    • An affinity for providing exceptional customer service and continuous improvement
    • Knowledge of scripting languages is a plus. PowerShell, bash, etc
    • ITIL Certification a plus
    • Experience with process documentation, KB and/or technical writing required


    Why work for Us?

    Our Client Offers:

    If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then our client is the place to build your career.


    Competitive base salary, 401K with a company match, medical/dental benefits and paid time off.   


    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.


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