• Desktop Support Technician

    Posted Date 8 hours ago(1/16/2019 11:48 AM)
    Requisition ID
    Position Type
    Regular Full-Time
    Job Locations
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


    PCM is an exciting and rewarding place to work.


    PCM has an opening for a Desktop Support Technician reporting to the Desktop and Mobile Support Team on site with our Client. This group is responsible for delivering desktop support services for an enterprise environment. This full-time position will report to the Desktop and Mobile Support Manager working out of the General Office location in Cincinnati, OH.


    PCM is looking for a Desktop Support Technician to assist in resolving operational support issues generated from roll outs in retail and office location.  Preferred candidate is driven by results and has experience providing end-user device support for large projects.  Preferred candidate will also have a high level understanding of simple networking services and Windows 7 administration at an enterprise level. Is expected be able to perform support tasks with minimal supervision.

    Essential Job Functions                                                                                                                                     

    • Contribute remote support services for rollout of enterprise solution
    • Develop documentation for support and functional teams
    • Identify and resolve trends related to various software issues
    • Perform tasks as assigned by the internal Project Coordinator
    • Deliver quality customer service and resolve end-user issues in a timely manner



    • Experience with support and administration of Windows 7
    • Knowledge of Office 365 is a plus
    • Must have a demonstrated high level understanding of Desktop and Network operations technical areas
    • Must be very organized, able to balance multiple priorities, and driven by accomplishments           
    • Experience with point of sale rollouts in a retail organization is a plus
    • Experience with BigFix is a plus


    Why work for Us?



    PCM Offers:

    • We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.


      PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   


      PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

      PCM: The right technology, delivered! 




    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


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