• Director of Credit & Collections

    Posted Date 1 week ago(3/12/2019 2:14 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    Job Locations
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 


    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $2.5B+ , 4500 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 


    The Director of Credit & Collections, will take responsibility of the Client Accounting Billing Resolution. The role will include oversight of client billing and cash collection as well as providing operational oversight to processes and procedures. The successful candidate will be accountable for working the Sales teams, Directors and VP’s through to resolution and collections.


    • Resolving any disputes/issues on invoices communicated from clients or internal colleagues
    • Ensuring prompt cash collection on disputes.
    • Actively manage aged receivable risk situations to maximize collections and minimize write-offs
    • Manage and collection on a small portfolio of complex accounts.
    • Develop and exhibit expert level of technical ability for all aspects.
    • Take full responsibility for timeliness on identified billing issues, and meeting service level agreements, completeness and accuracy through successful collections.
    • Build close working relationships with Sales Directors and Account Managers.
    • Review and improve processes to ensure a high level of customer service.
    • Act as a key point of contact for billing disputes.
    • Excellent attention to detail and a commitment to getting things right first time.
    • Resilience and determination to achieve targets.


    • A minimum of 6+ years AR experience in the B2B industry.
    • BA/BS degree preferred
    • Attention to detail and excellent numeric skills
    • At least 2 years’ staff management experience
    • Direct experience of collections and financial control activities.
    • Ability to prioritize, multi task and deliver against tight deadlines
    • Excellent Excel skills preferred competency in manipulating and reporting on large amounts of data
    • Proficiency in Word and Microsoft Outlook
    • Excellent organization and planning skills
    • Good oral and written communication skills

    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.


    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   


    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 


    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.


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