• Senior IT Support Specialist

    Posted Date 1 week ago(1/8/2019 10:16 AM)
    Requisition ID
    2018-3303
    Position Type
    Temporary Full-Time
    Job Locations
    US-MA-Boston
  • About Us

    PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We’ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 

     

    Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $2.5B+ , 4500 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 

    Overview

     

    The IT Specialist position is a critical role within the IT organization.  This position requires a highly motivated problem solver with above average customer service and technical skills.  The right candidate will work diligently to support our customer base and our Windows and Mac desktop environment firm wide. This is a level II support role requiring deep end user support skills and experience.

    ** This is a full time direct position with excellent salary and benefits **

    Responsibilities

    • Respond to customer requests for assistance related to all deployed hardware and software.
    • Deploy, maintain and troubleshoot laptops and desktops, both remotely and onsite.
    • Troubleshoot all mobile equipment, including tablets and smartphones.
    • Help customers with questions and issues regarding usage of industry standard commercial off the shelf (COTS) software applications.
    • Provide support for Video Conferencing systems and customer support for video conferences. Cisco knowledge is preferred.
    • Manage Active Directory (AD), including creating and modifying user settings.
    • Work as part of a team, sharing duties with other IT personnel throughout the company.
    • Work with multiple platforms of technology and drive portions of those technologies.
    • Coordinate project actions with IT Operations Manager and IT staff members, vendors and technical representatives, internal and external clients.
    • Administer Help Desk software.
    • Work with ServiceNow platform.
    • Monitor Network Operations Center.

    Qualifications

    • Minimum 3-5 years of IT experience, working in a similar capacity.
    • Excellent written and verbal communication skills. Must have a positive, professional attitude.
    • Strong knowledge of technology, hardware and software in a professional services environment (e.g., extensive knowledge of Windows 7 and 10 operating systems, desktop and network security issues and software functionality and deployment, including Microsoft Office (2013/2016) and Microsoft Office 365.
    • Ability to solve complex problems by gathering facts and applying detailed trouble-shooting techniques.
    • Ability to multitask and prioritize workload along with project assignments.
    • General working knowledge of basic networking (TCP/IP, DNS, Routing, Sub-netting).
    • General working knowledge of anti-virus, backup and remote access technologies.

     

    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

     

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

     

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.

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