• Desktop Support Tech w/ project lead exp

    Posted Date 2 months ago(8/7/2019 11:10 AM)
    Requisition ID
    2019-4038
    Position Type
    Regular Full-Time
    Job Locations
    US-FL-HEATHROW | US-FL-ORLANDO | US-FL-Orlando
  • About Us

    PCM is a leading IT provider of technology solutions including hardware products, software, services and consulting in most industries including small, medium, enterprise and public sector organizations throughout the US, Canada, Europe and beyond. We were founded in 1987 and have grown to 4,100+ employees.

     

    Our comprehensive expertise and proven experience in emerging, advanced and legacy technologies stands out in a crowded market. We leverage our vast array of certified personnel, valuable partnerships, mature process and scale to achieve our clients IT objectives and position them for future success.

     

    Our business IT strategists, market specialists and technical engineers are trained to listen to, learn from and enable our customers’ success.

     

    PCM offers exceptional procurement and logistics for a broad range of IT products. We provide consulting and implementation services delivered through more than 1,400 service engineers. With PCM, you have a rich array of managed, professional and operational services to lower your organization’s operating costs, increase business agility, improve overall efficiency, and help you succeed in today’s global economy.

    Overview

    Technical Team Lead

    (Sr. Desktop Support Tech with project lead exp.)

    Needed Immediately with PCM in Orlando Area

    On-site support with some Remote flexibility

     Approximately 30% travel to assigned client sites

    For immediate consideration, please email resume directly to

    greg.nishida@pcm.com

     

     

    **Only candidates with project lead experience will be considered

    Responsibilities

    • Client facing position which requires excellent customer service skills and the ability to work well as an individual and in a team environment, following documented policies and procedures.
    • Assist PCM recruiting team to develop talent pipeline to help facilitate the rapid on-boarding of  3rd party IT talent for clients in Orlando.
    • Manage customer demands to ensure maximum satisfaction, and to maintain quality over quantity
    • Provide hands-on supervision and function as point of contact for on-site PCM employees as well as client
    • Engage in the negotiation of customer job demands and specifications as regards to labor and material; and assist in creating comprehensive technical documents
    • Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery
    • Evaluate project data for accuracy, and take the lead in setting project targets and priorities
    • Give training and mentorship to team members to make them better on the job
    • Be up to date with current field practices to enhance service standards and delivery
    • Review customer technical demands and instructions and assist internal team and customers to identify the best order for lifts, and the most efficient methods of maintaining and using delivered materials
    • Strong knowledge of IT support/customer support projects and industry. 
    • Configure and deploy desktop hardware components (Workstations, Thin Client Devices, Peripherals, and Unified Communications Devices) in accordance with established procedures and security requirements to meet business needs.
    • Configure and deploy business applications (client software) on physical workstations across the enterprise.

    Qualifications

     

    REQUIREMENTS:

    • Demonstrated ability to work in a team-oriented, collaborative environment.
    • Proven experience (minimum 3 years), and demonstrated expertise, configuring, managing, and maintaining both physical and virtual Windows Desktops (Win7, Win10) in an enterprise environment.
    • Proven experience (minimum 3 years), and demonstrated expertise, supporting client components of Microsoft Exchange, SharePoint, Network File Systems, and SQL environments.
    • Knowledge of healthcare medical equipment and technology a plus
    • Proven experience leading technical teams with an emphasis on employee development.
    • Excellent written, oral, and interpersonal communication skills.
    • Excellent analytical and problem-solving abilities.
    • Good project management skills.

    EDUCATION REQUIREMENTS:

    Degree in Management or training in team leading is a plus

     

    OTHER REQUIREMENTS:

    • 30% travel to client sites in Central Florida area
    • Travel to multiple sites in Central Florida to oversee day-to-day operations as well as work with customer management to develop and implement continuous improvement process

      P12

    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

     

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

     

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.

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