• Help Desk Analyst

    Posted Date 3 weeks ago(8/30/2019 11:26 AM)
    Requisition ID
    2019-4091
    Position Type
    Regular Full-Time
    Job Locations
    US-OH-Columbus
  • About Us

    PCM is a leading IT provider of technology solutions including hardware products, software, services and consulting in most industries including small, medium, enterprise and public sector organizations throughout the US, Canada, Europe and beyond. We were founded in 1987 and have grown to 4,100+ employees.

     

    Our comprehensive expertise and proven experience in emerging, advanced and legacy technologies stands out in a crowded market. We leverage our vast array of certified personnel, valuable partnerships, mature process and scale to achieve our clients IT objectives and position them for future success.

     

    Our business IT strategists, market specialists and technical engineers are trained to listen to, learn from and enable our customers’ success.

     

    PCM offers exceptional procurement and logistics for a broad range of IT products. We provide consulting and implementation services delivered through more than 1,400 service engineers. With PCM, you have a rich array of managed, professional and operational services to lower your organization’s operating costs, increase business agility, improve overall efficiency, and help you succeed in today’s global economy.

    Overview

    PCM has openings for a service oriented Help Desk Analyst who thrive on utilizing thier problem solving abilities to help our clients navigate their technology.

    Responsibilities

     

    • Supports Tier 1 and 2 service requests and incidents
    • Provide Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
    • Serves as the single point of contact to end users for information technology-related issues, problems and requests
    • Assist the Help Desk Manager with reporting, analysis, or training and testing tasks
    • Contribute current technical information and best practices to the knowledge base

    Qualifications

    • Minimum of two years of experience in a Help Desk environment supporting computer software and hardware.
    • Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7   
    • Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.                                          
    • Excellent customer service skills and strong telephone skills                                                             
    • Strong written and verbal skills as well as problem solving skills
    • Must be able to work independently and as part of a team

     

    Why work for Us?

    PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

     

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   

     

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

    PCM: The right technology, delivered! 

      

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.

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